Return & Refund Policy
Customer satisfaction is always our top priority.
YMY Hair provides our customers with premium quality human hair wigs & weaves at reasonable prices and knight service. If you are unhappy with this purchase， please email us the first time.
Expires For Accepting Return&Exchange
we accept the return & exchange for some special occasions within 30 days after you receive the hair/wigs.
How to Refund/Return/Exchange
- Please contact our customer service within 48 hours after you receive your package via email firstname.lastname@example.org. Send some clear pictures or videos of the hair can help you speed up the return process.
- Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations). If the hair can be returned, our customer service will send you a Return and exchange address. If the return is due to a buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ), we will cost $20 from your payment as a loss of shipping fee.If the return is due to our problem,the return is freely.
- Please return the package to the address we provided. Once the buyer shipped hair out,Please email us the return tracking number then we can keep an eye on the package and process your return instantly. We refuse to accept unauthorized returns and are not responsible for returns that are lost or stolen. Our customer service will process the refund or exchange for you within 4-7 working days after we receive the package. The buyer needs to pay for the return shipping fee.
- Return for an exchange: If the new hair expensive than the original order, the buyer needs to pay the price difference between two hairs. If the new hair is cheaper than the original order, we will refund you the price difference.
- Return for a refund: Finally, the money will be returned to the account/card that the buyer used to pay for the order Within 4-7 days after we get the returned package.
Note: Please kindly contact Email: email@example.com for an Exchange or Refund Before Shipping the goods back, or it will not be guaranteed, Thanks.
- All products must be returned in their original, factory condition, (unaltered, unworn, undamaged, and with tags attached to the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.
- We recommend shipping packages back using DHL flat-rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue a return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
- Restocking is to be charged to the consumers for the return of the product. If the return is due to the buyer’s problem. We do not provide return shipping labels. When delivered, unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
The buyer needs to pay the Re-delivery fee if the package is returned due to an "undeliverable" address.
Non-refundable special product types：
- clearance products.
- All customized products (color/style/cap size).
- If the package is delivered but is refused without contacting customer service, a 100% refund will not be guaranteed.
- Care and styling products, accessories, liquids, and special order items are ineligible for return. Please note that gifts should be shipped out together with the original package.
You can cancel/change your order before the hair is shipped out. Once your order has been shipped, we can not cancel/change it anymore. Hope you can understand !
If you change your mind, please contact our customer service Email: firstname.lastname@example.org” first, we will help you check your order status and solve your problem.
Please note that the refund will be processed the same way as you make the payment. Payment will be back to your account within 4-7 working days.
- Parcel seized by customs: It is the buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice).
- Status of shipment stagnated for a long time: If the status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
Delivery on the way:
- If the buyer offers the wrong address and the parcel is delivered unsuccessfully, We are not responsible for any loss caused.
- If the parcel is sent to the wrong address because of our mistake, we can resend the parcel to you or offer you a refund.
- If the parcel is lost by the shipping company, please contact your local delivery company and us for more details.
Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- Buyer has an irregular or excessive returns history;
- Buyer excessive returns history involving worn, altered, laundered, damaged, or missing items;
- Potential fraudulent or criminal activity.
- The Wrong items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.
Late or missing refunds
If you haven’t received a refund yet after 7 days, first check your bank/PayPal account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. Refund often needs some processing time. If you’ve done all of those but you still have not received your refund yet, please contact us.
Contact YMY Team:
- Tel/WhatsApp: +86 15617951102
- Email: email@example.com